Our process

The way we work is one of the key reasons our clients love working with us, coming back time and again. We’ve put together an overview of the process so you can better visualise what it might be like.

The process may differ slightly depending on your project.

Collaborative

We don’t work in isolation – we partner with our clients to deliver amazing results.

Iterative

You see our work at different stages, and each stage is built upon to get things right.

Discovery

We sit down with you and your staff, either in-person or online. It helps us understand your business even better and start planning. It’s also a great opportunity to gather any second-hand user feedback and plan research.

Information Architecture

Out come the post-its. All the proposed website content is mapped out, grouped by how well certain topics belong together. This forms the start of an intuitive navigation, and can be tested further with prospective users.

Wireframing

Wireframes are a great way to showcase and discuss ideas quickly and cheaply. Each page wireframe shows how information is grouped and represented, and forms a blueprint for the design. You approve everything before we move to the next step.

Design

Time to make things beautiful. Using our approved wireframes as a guide, we put your existing brand assets to work in creating pixel-perfect designs that show exactly how the site will look. You approve designs off before development begins.

Development & Build

We build the site to the exact specifications agreed. All our sites are custom-designed, fully responsive to work on different devices, and use intuitive Page Builder technology to make it easy for you to edit visually.

Testing & Approval

Before your new site goes live, we make it available via private links so you, your staff and any friendly customers can take a look and give feedback. When approved, we manage the switchover. We also offer hosting to go with your site.

Training & Handover

We don’t think you should have to be reliant on us to keep your content up-to-date, so we provide a super-easy interface to help you edit your website visually, and provide training and support on how to use it.

Test & Improve

Now your new website is live and users are enjoying it, it’s a great time to keep studying what they do and make incremental improvements. We provide a suite of tools and analytics so you can test and improve your site over time.

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What our clients think

"Brill service, brill team!"

– Rod Hahlo, via Google Reviews

More than

Successful projects completed

Consistent

Google reviews

0 star

Adaptable and scalable

This isn’t just a one-size-fits all approach, merely a condensed view of our typical process.

We’re fully capable of adapting it to the simplest research tasks or the most complicated website and systems builds. If you need something a bit more bespoke, book a free consultation so we can understand your objectives and tailor our approach to your needs.

Book a free consultation

Like how we do things?

If you like how we work and think our process could work for your organisation, start a conversation today.